Business Registration Process Quality and Management Survey (Perception Survey) - ASoG

  1. Rationale
    -  Know the perception of businessmen regarding business   permit registration processes in 17 cities and municipalities in Metro Manila
    -  Describe the experiences of businessmen and evaluate their satisfaction with the current LGU registration system
  2. Objectives
    1. Know the business sector’s perception regarding the business registration processes in different LGUs within Metro Manila;
    2. Identify the problems and challenges faced by investors and businesses in dealing with different LGUs;
    3. Describe the performance of different LGUs, in terms of their business registration systems, and compare these to other cities and municipalities within Metro Manila,
    4. Assess how satisfied businessmen are with the performance of LGUs that have streamlined their business permits and licensing systems;
    5. Recommend specific improvements in the business permits   and licensing systems of LGUs.
  3. Methodology
    - Random stratified sampling method. Sample size
    - was determined from total population as reflected in the business establishments in 2009. In data gathering, researchers collected data reflecting the 2010 experiences of respondents.
    - Researchers computed for sample size that has 90% level of confidence and 10% margin of error
  4. Sample Size per City: Renewal

Cities

Renewal: Based on 2009 Figures

Sample Size for Renewal Applicants

Caloocan

18,606

27

Las Piñas

6,229

9

Makati

27,245

40

Malabon

1,252

2

Mandaluyong

11,132

16

Manila

35,310

52

Marikina

13,908

21

Muntinlupa

11,410

17

Navotas

2,723

4

Parañaque

10,023

15

Pasay

8,390

12

Pasig

16,765

25

Pateros

1,000

2

Quezon City

31,654

47

San Juan

5,859

8

Taguig

8,828

13

Valenzuela

8,413

12

TOTAL

218,747

322

   5. Indicators
            -
Business Related Procedures
                 •Length of time needed to acquire business permits
                 •Clarity of information regarding process
                 •Ease of business-related procedures
                 •Quality of service provided by LGUs

         - Cost of Application 
                     
•Cost of Requirement fees
                •Additional Costs

         - Others
                 •Communication between public and private sector
                 •Satisfaction of businessmen in business-related procedures and cost of fees
                 •Overall performance of the LGU’s business registration system

    6. Length of Time per City (2010) - (2011 Target: 3 Days)
             
Percentage of respondents who were able to get their business permits from LGUs in one week or less
                 1.Muntinlupa  (88.2%)
                 2.Marikina (81%)
                 3.Navotas (75%)
                 4.Caloocan (74%)
                 5.Mandaluyong  (56.25%)
                 6.Las Pinas (55.5%)
                 7.Paranaque (53.3%)
                 8.Makati (50%)
                 9.Malabon (50%)
                 10.Valenzuela (41.7%)
                 11.Taguig (38.5%) 
                 12.Pasig (32%)
                 13.Manila (28.8%)
                 14.San Juan (25%)
                 15.Quezon City (23.4%)
                 16.Pasig (8.3%)
                 17.Pateros( 0)

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